> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dubs.app/llms.txt
> Use this file to discover all available pages before exploring further.

# 💸 How to Claim Your Refund

> Get your money back when games don't complete normally

Sometimes games don't resolve with a clear winner. In these cases, Dubs automatically refunds all players. Here's everything you need to know about refunds.

## When Do Refunds Happen?

<CardGroup cols={2}>
  <Card title="One-Sided Game" icon="user">
    Only one team has players (e.g., everyone bet on Home, no one on Away)
  </Card>

  <Card title="Tie Game" icon="equals">
    The game ends in a draw with no winner
  </Card>

  <Card title="Cancelled Event" icon="ban">
    The real-world sports event is cancelled or postponed
  </Card>

  <Card title="Emergency Refund" icon="triangle-exclamation">
    Technical issues prevent normal resolution
  </Card>
</CardGroup>

## How Refunds Work

When a refund is triggered, the prize pool is split proportionally among ALL players based on their original bet amounts.

```
Your Refund = (Your Bet / Total Pot) × Net Pool
```

### Refund Types

| Type                 | Fees           | When It Happens                  |
| -------------------- | -------------- | -------------------------------- |
| **Normal Refund**    | 6% fee applies | Tie game, one-sided pool         |
| **Emergency Refund** | No fees        | Technical issues, oracle failure |

<Info>
  **Normal refunds** still have the 6% fee because the game infrastructure was used. **Emergency refunds** return 100% of funds because no game was properly played.
</Info>

## Claiming Your Refund

<Steps>
  <Step title="Get Notified">
    When a game results in a refund, you'll receive a notification. The claim screen will show "Refund" instead of "Prize."
  </Step>

  <Step title="Review the Details">
    The refund screen shows:

    * Why the refund was triggered
    * Your refund amount
    * Original bet amount
    * Fee breakdown (if applicable)
  </Step>

  <Step title="Tap Claim Refund">
    Just like claiming a prize, tap the **Claim Refund** button to initiate the return.
  </Step>

  <Step title="Sign the Transaction">
    Approve the transaction in your wallet. Your SOL will be transferred back to you.
  </Step>
</Steps>

## Refund Scenarios Explained

### One-Sided Pool

<Accordion title="What happens when only one team has bets?">
  If all players bet on the same team (e.g., everyone picked Home), there's no one to pay the winners.

  **Example:**

  * 5 players bet 1 SOL each on Home
  * 0 players bet on Away
  * Total pot: 5 SOL

  Since there's no "loser" pot to pay the "winners," everyone gets a proportional refund:

  * Each player receives: (1/5) × 4.7 SOL = 0.94 SOL (after 6% fee)

  This ensures the game is fair and prevents exploitation.
</Accordion>

### Tie Game

<Accordion title="What happens when the score is tied?">
  Some sports can end in ties (like soccer). When this happens:

  **Example:**

  * Home team bets: 3 SOL
  * Away team bets: 2 SOL
  * Final score: 2-2 (Tie)

  Since neither team "won," both pools are combined and refunded:

  * Net pool after fees: 5 × 0.94 = 4.7 SOL
  * Home players share: (3/5) × 4.7 = 2.82 SOL
  * Away players share: (2/5) × 4.7 = 1.88 SOL

  Each player gets their proportional share.
</Accordion>

### Emergency Refund

<Accordion title="When does an emergency refund happen?">
  Emergency refunds are triggered when:

  1. **Oracle Failure** - If the game isn't resolved within 24 hours of the lock time, anyone can trigger an emergency refund
  2. **Technical Issues** - Platform administrators can trigger emergency refunds if something goes wrong
  3. **Event Cancellation** - If a sports event is cancelled entirely

  **Key difference:** Emergency refunds return 100% of funds with no fees, since the game couldn't be played fairly.
</Accordion>

## Finding Refunds

Check for pending refunds the same way you check for prizes:

1. Go to your **Profile** tab
2. Look in the **Claimable** section
3. Refundable games will show "Refund Available"

## Important Notes

<Warning>
  **Refunds are not automatic transfers!**

  Just like prizes, you must actively claim your refund. The SOL remains in the game's escrow account until you claim it.
</Warning>

<Info>
  **Sponsored bets:** If someone else paid for your bet (sponsored entry), the refund goes back to the sponsor, not to you.
</Info>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Why is my refund less than my bet?">
    Normal refunds have a 6% fee. This covers:

    * Platform operating costs
    * Oracle service fees
    * Blockchain transaction costs

    Only emergency refunds are fee-free.
  </Accordion>

  <Accordion title="Game seems stuck - no resolution or refund?">
    If a game hasn't been resolved 24 hours after its lock time, an emergency refund becomes available. You can trigger it yourself:

    1. Open the game details
    2. Look for "Emergency Refund" option
    3. Trigger the refund (anyone can do this)

    This ensures funds are never permanently locked.
  </Accordion>

  <Accordion title="Refund claim failing?">
    * Ensure you have \~0.001 SOL for the transaction fee
    * Check your wallet connection
    * Try again after a few minutes
  </Accordion>
</AccordionGroup>

## Platform Protections

Dubs has multiple safeguards to ensure you never lose access to your funds:

| Protection             | How It Works                                         |
| ---------------------- | ---------------------------------------------------- |
| **On-chain escrow**    | Funds are held by the smart contract, not Dubs       |
| **24-hour emergency**  | Permissionless refund after 24 hours                 |
| **Authority override** | Dubs can trigger emergency refunds for urgent issues |
| **Transparent rules**  | All refund logic is in the public smart contract     |

## Next Steps

<CardGroup cols={2}>
  <Card title="Create a Game" icon="plus" href="/guides/create-game">
    Start fresh with a new game
  </Card>

  <Card title="Join a Game" icon="right-to-bracket" href="/guides/join-game">
    Find active games to join
  </Card>
</CardGroup>